About Griswold Care Pairing

Meet Michael Assimon Griswold Care Pairing of Central New York’s Director and Owner

Michael grew up in the same community he serves: Fayetteville, NY. Following in his father’s footsteps, he ran and managed an auto dealership. After selling the dealership, Michael wanted to find his life’s next chapter in a franchise. He wanted to find a business he could call his own while leaning on his mental Rolodex of contacts he’d developed throughout his career.

He found Griswold Care Pairing and fell in love with the business after learning its founding story by Jean Griswold. They were founded for the right reasons and had a genuine desire from the top down, to help others. He saw About Griswold Care Pairing how difficult aging in place was first-hand with his father, after a stroke and declining health. Finding a good caregiver was hard. Michael also has a son with Down syndrome, creating a deep appreciation within his family’s core for caregivers. Michael saw it as his mission to give back to people in his community through Griswold’s Care Pairing.

Griswold Care Pairing of Central New York is a caregiver registry founded in 2012, matching clients with caregivers who provide non[1]medical in-home care assistance. They’ve had steady growth since opening and look forward to meeting new clients in need in the area.

Challenges And Need For Change

Working for your software — instead of the other way

After working with their previous software platform, Michael and his team found themselves waiting extended periods for responses and resolutions to concerns that were raised. Time spent waiting for solutions meant that client and caregiver issues weren’t being solved at their level. Their hands were tied.

Compliance changes prompted a search

 Anyone familiar with the caregiving space understands the unique regulatory and legal challenges that registries face. Laws and policies can change on a whim, requiring registries to anticipate needs while keeping up to date on trends and requirements.

Implementation Of A New System That Moved Griswold Care Pairing From Complaints to Compliance

The transfer over was the seamless part. It took a day, and it was smooth sailing after. We got a few trainings on the software which was helpful. “The transfer process was a breeze,” shares Erica Assimon, Marketing and Care Coordinator at Griswold Care Pairing of Central New York, following her father’s footsteps toward a meaningful home care career. When Michael first got into the home care space, the technology wasn’t there. Nor was there support from newly emerging software platforms. Switching to Ally meant his business could adapt to changing needs while maintaining ease of use for clients and caregivers, and staying compliant without sacrificing.

"The transfer over was the seamless part. It took a day, and it was smooth sailing after. We got a few trainings on the software which was helpful."

Results From Griswold Care Pairing’s Experience With Ally

Operational efficiency

Working in the business and not on the business created challenges for Griswold that prompted change. “We talked to other Griswold offices and they were happy with Ally. After making the switch, we now have our Mondays back,” shared Erica. Before, Erica’s days were spent going back and forth with their predecessor on platform issues and concerns. “Having the functionality to edit shifts from my phone has been a lifesaver. With the degree and scale of our business, we needed a platform that could move and shift with our needs, even on the go. The features that Ally has to offer made it more robust and less archaic than our predecessor” shared Michael.

"We now have our Mondays back, and have more time to spend developing new business."

Top-notch customer service

Instead of heads-down, door-closed work days, the Griswold Care Pairing team is able to maximize their time building and expanding their client base and caregiver roster. Rather than waiting 2 or 3 days for their software platform to respond to inquiries or concerns, “Ally’s customer service was better, solving issues within an hour or two."

Compliance from the top down

Griswold has done the work to brand their caregiver registry services as Care Pairing, making their brand’s positioning work well from a compliance standpoint. They, however, needed to have a software platform that matched this narrative. “Compliance was at the top of the list, for sure. The separation between us as a company and the caregivers we contract with has been valuable. As a team, we’re always looking for ways to improve, with background checks as one example,” Michael added. “The reporting features make it easy to get a 360° picture of the business’ health and where we need to improve.”

"Compliance was at the top of the list, for sure. The separation between us as a company and the caregivers we contract with has been valuable."

Workforce enablement

With a modern user interface for care teams and caregivers, Ally has created a platform that caregivers look forward to using at work. As a registry, Griswold hasn’t felt the caregiver shortage as acutely as other companies in the industry may feel. “We have much lower turnover than other home care peers, with 2/3 of our referred caregivers being with us for four years or more,” Michael shared. 

Want a fifth of your workweek back like 
Griswold Home Care of Central NY?

Accelerate your registry’s operational efficiency with a platform that cares. Ally is a registry management software with scheduling, caregiver onboarding, client management, and payment disbursement services. We act as the third-party payments provider, paying the caregiver directly, and keeping your registry clean as a registry. Efficiency is at the heart of what we do - while helping you supercharge your growth. 

Contact us today to schedule your demo.