About Indian River Home Care PLUS: 

Meet Natalie Savadge, Administrator of Indian River Home Care PLUS. 

Natalie Savadge, Indian River Home Care PLUS Administrator, has a background in journalism while her mom, the Founder of Indian River Home Care PLUS, had a background in nursing and was the COO of the local Visiting Nurse Association. 

Indian River Home Care PLUS is a nurse registry that offers private duty services in Indian River, St. Lucie and Martin counties, in Florida. Before Indian River Home Care PLUS came on the scene, Margot founded Indian River Home Care, a home health agency established in 2011 that provides nursing, PT, OT, and speech therapy. The nurse registry business was established as a sister company in 2015 to provide families with options for continuity of care on their terms.
 

Challenges And Need for Change

After attending a Home Care Association of Florida (HCAF) conference when the nurse registry was first opened, Margot spoke with a lawyer who recommended she use a third-party billing system. The third-party system they went with wasn’t checking all of the boxes and led them to search for a better platform that would drive organizational change and transformation. 

Technology fatigue

Indian River Home Care PLUS was using this third-party system for billing and had a separate system for scheduling. Balancing these two platforms was a struggle. “Using the two different software; it was kind of cumbersome,” Natalie shared. This also increases the margin for human error, having to manually verify information between both platforms, and was very time-consuming. 

"The main thing, though, that attracted us to Ally was the scheduling
and billing system all-in-one. We also liked the GPS visit verification."

Business model incompatibility

Indian River Home Care PLUS also needed to be cautious in using different systems because of the nature of the work models they were built for. Registries have specific language to adhere to in order to avoid misclassification and that was a concern that Natalie and the team shared, especially with the possibility of a DOL audit. 

"Ally put the authority in the caregivers’ hands as it should be for our business model."

Results From Indian River's Experience With Ally

When Natalie first started working at Indian River Home Care PLUS, they were still using paper time sheets, and “the amount of manpower to process paper time sheets is insane.” 

With 170 caregivers seeking work through their registry, “there’s no way we could have had the number of caregivers we have now with our previous platform. Ally has 100% helped us to scale to the size that we are today.”

"Ally has 100% helped us to scale to the size that we are today”

Why Natalie Recommends Ally to Other Registries

“I would tell any registry to use Ally because, as far as I know, no other software is built specifically for registries,” Natalie shared.

Having the right legal support in place was crucial for the Indian River Home Care Plus team. 

“Polsinelli was able to confirm that we were following our regulations, and Ally helped with that,” Natalie added.

As a best practice, no matter what stage of business you’re in, make sure to keep your nurse registry or agency on top of the latest guidelines and regulations at the local, state, and federal levels. 

Polsinelli is an experienced law firm with expertise in nurse registries, and a partner of Ally. Ally works closely with Polsinelli to deliver updates, webinars, and exclusive content to ensure that you adhere to best practices and stay updated on the latest changes.

Solve your home care registry’s compliance pains with a platform that cares.

Ally is a registry management software with scheduling, caregiver onboarding, client management, and payment disbursement services. We act as the third-party payments provider, paying the caregiver directly, and keeping your registry clean as a registry. Compliance best practices is at the heart of what we do - while helping you supercharge your growth.

Contact us today to schedule your demo.